Frequently Asked Questions

APPLICANT FAQ

Who are BeenThere's mentors and how do they join?

  • Mentors are vetted by BeenThere prior to joining the platform and are required to be current or recent graduates from top MBA programs.

How does the payment process work?

  • The process is designed to be simple and stress-free. When you select a mentor, payment is securely made to BeenThere. We keep the money in escrow until mentorship is completed on an hourly basis. We then transfer the funds to mentors.

Can I hire more than one mentor?

  • Absolutely. Our service is designed to be flexible and relevant to your needs - utilize one or more mentors to get the information that matters most to you. Some applicants utilize just one mentor for the breadth of their applications, while others receive advice from multiple across different schools and backgrounds.

Who guarantees quality advice?

  • Our First Hour Guarantee intends to ensure your satisfaction - if a new mentor is not a good fit, let us know and we'll refund your first hour. Beyond our First Hour Guarantee, if a mentor is not meeting your needs and our Customer Support will work towards a successful outcome by pairing you with another mentor who better fits your needs.

MENTOR FAQ

How do I become a mentor?

  • We currently accept current students and recent graduates from leading MBA programs. After reviewing your application, your profile will be uploaded to the website for applicants to match with.

What is the level of commitment required?

  • As much or little as you want! BeenThere recognizes the constantly fluctuating demands of the MBA life - our mentorship platform is designed for you to offer your help based on your availability.

How does the payment process work?

  • The process is designed to be simple and stress-free. When an applicant selects you as a mentor, payment is securely made to BeenThere. We keep the money in escrow until mentorship is completed on an hourly basis. We then transfer the funds to you based on hours satisfactorily completed.

How will I communicate with the applicants?

  • Once you've joined as a certified mentor on the platform and received applicant interest, we will issue a BeenThere email address to dialogue with applicants and transmit information. From there, you can establish the most effective way to complete your services (often phone, Skype or in-person).

How should I respond if an applicant asks me to work outside of the BeenThere platform?

  • Engaging with an applicant through BeenThere and then circumventing the platform to work together is strictly prohibited and violates our Terms of Service. If an applicant requests to circumvent our platform, please let us know by sending an email to info@beenthere.biz. If BeenThere learns of a mentor and an applicant violating our Terms of Service, both will be removed from the platform.

Other questions?

  • The Mentor Guidelines shared when you join will provide deeper color on best practices, suggestions and other good-to-knows.